Refund Policy

As a general rule, memberships are non-refundable. However, the studio may allow transferring remaining sessions to a family member or friend, provided management is informed in advance.
Medical exception: Membership cancellation is permitted only for medical reasons by submitting a written request plus all documents and reviewed within 7 working days.
If approved, the studio will deduct the used sessions at the single-session rate, plus InBody fees and nutrition/diet plan fees.
The remaining amount will be refunded within 4 weeks after approval.

Refund Methods & Notes

Approved refunds are issued for the same amount paid, after deducting any applicable costs mentioned above (if relevant).
Online payments will be refunded to the original payment method.
Cash payments will be refunded via:
bank transfer, wallet transfer, or store credit / gift card (based on customer preference).
POS offline payments will be refunded to same card offline at the studio
Gift card payments are refundable as gift card / store credit only.
Refunds may take 14 days after approval to reflect in your account depending on bank or wallet processing times.

For Any further support needed you can email us at @support@menaglam.com